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Privacy Policy

BBVA Compass Merchant Services Online Privacy Statement

Effective January 3, 2014

BBVA Compass Merchant Services (referred to in this Online Privacy Statement as "BBVA Compass Merchant Services", "we", "us", or similar terms) is a subsidiary of First Data Corporation. Protecting the privacy of users of this website is important to us. Our Online Privacy Statement is designed to inform you about our collection and use of personal information on this website. From time to time, we may make material changes to this Online Privacy Statement so we encourage you to check back and review it regularly to ensure you are aware of current practices.

The Online Privacy Statement is available on the home page of this web site and throughout the web site where you provide us with personal information.

If you have any questions, please contact the First Data Privacy Office at dataprivacyoffice@firstdata.com or (888) 337-0434.

The Personal Information We Collect Through This Website is the Personal Information You Provide to Us.

The personal information we collect about you on this website is the information that you provide to us. This information may include, for example, name, mailing address, email address, phone number and similar information. In some cases you may provide it directly, such as by entering information into an application or online form, and in some cases you may provide it indirectly, such as the IP address of the computer or device you use to connect with us online. We may use the personal information you provide us to:

  • provide you with the information you have requested,
  • facilitate and complete merchant-initiated or authorized transactions,
  • provide analytics and other value-added services,
  • comply with federal, state and local laws, including credit reporting laws and card association rules,
  • verify information and combat fraud, or
  • send you other information about First Data and its services that we believe you would find interesting.

When You Browse this Website, We Do Not Seek to Determine Your Identity.

This web site may use cookies for various business purposes.  For example, this website may use cookies to aggregate information about the pages that users visit so that we can update and redesign our website in order to provide you with the most useful information. Personal information, such as your email address, is not included in cookies and is not collected unless you provide it to us.  BBVA Compass Merchant Services does not disclose domain name or aggregate information to third parties other than vendors who assist us with our website and who are under contractual confidentiality requirements.

From time to time, however, we may disclose this information to fulfill legal or regulatory obligations or if we determine such disclosure is legally advisable or necessary to protect our rights, the rights of others, or to prevent harm (for example, for fraud prevention purposes we may confirm that your IP address matches the location you enter into an online form).  In addition, we may aggregate data about users of our site and use it for statistical or analytic purposes.  This information helps us to better understand our site's users and how to improve our site and our offerings.

For a description of do not track protocols for browsers and mobile devices, or simply to learn more about the choices available to you, you can visit the All About Do Not Track website: http://allaboutdnt.com

We Are Committed to Protecting the Confidentiality of User Information.

Our policies limit access to personal user information that is collected from this website to our employees and agents and the employees and/or agents of our affiliates and business partners who need the information to fulfill their business responsibilities. BBVA Compass Merchant Services may disclose personal information collected online to our affiliates and to vendors who assist us with the website. In some cases, this may require your information to be sent to other countries. By supplying your information on this web site, you consent to your information being transferred across national borders to BBVA Compass Merchant Services, its affiliates, vendors or agents. Vendors and other outside contractors we engage are subject to our contractual requirements for safeguarding personal information.

Employees and others with duties related to this website must adhere to this Online Privacy Statement.  Our employees receive annual training about the privacy policies and procedures of First Data Corporation and its affiliates and subsidiaries including BBVA Compass Merchant Services.  We acknowledge that protecting consumer privacy is a key part of our trusted relationship with our clients.

Any employee violating this Online Privacy Statement may be subject to disciplinary action, up to and including dismissal.

By using this web site, you agree that your use is subject to the terms of this Online Privacy Statement and any applicable agreement you have with BBVA Compass Merchant Services.

We Use Appropriate Security Safeguards.

At BBVA Compass Merchant Services, security is a priority. BBVA Compass Merchant Services employs appropriate measures, including advanced technology, to protect personal information collected online against unauthorized access, disclosure, alteration or destruction. These measures may include, among others, encryption, physical access security, and other appropriate technologies. BBVA Compass Merchant Services reviews and enhances its security systems, as necessary.

This Website is Not Directed at Persons Under the Age of 18.

Our web site is not directed at persons under the age of 18 and BBVA Compass Merchant Services does not knowingly collect or maintain information at our web site from persons under the age of 18.

This Website May Be Linked to Other Websites.

As you navigate our site, you may click to websites of our affiliated companies or business partners. Those websites may have their own online privacy statements or policies. This Online Privacy Statement will not apply when you move to one of these other sites because affiliate privacy practices and policies are tailored to the products and services offered by the individual affiliate. If you visit the pages and sites of our affiliated business units please be sure to review the privacy policies applicable to those sites.

We may create links to third-party websites (for example, the All About Do Not Track website linked above). Neither First Data nor BBVA Compass Merchant Services is responsible for the privacy practices employed by any third-party websites. First Data and BBVA Compass Merchant Services's privacy policies and practices do not apply to these sites. First Data and BBVA Compass Merchant Services do not guarantee, approve, or endorse any information, material, services, or products contained on these links. First Data and BBVA Compass Merchant Services are not responsible for any content on sites linked from or to this website. First Data and BBVA Compass Merchant Services are providing the linked sites as a convenience and your connection to any linked site is at your own risk.

This Online Privacy Statement only applies to the information we collect on this website.  It does not apply to information we collect through other methods or sources, including sites owned or operated by our affiliates, vendors or partners.